LODESTAR Coaching

Organisations' Cultures for Successful Outsourcing

An estimated 60% of outsourcing deals fail.
Even in successful deals, the people are known to feel as if they are being sold. One executive in a highly successful deal commented: "There has to be a more humane way of doing things."
This service is designed to offer outsourcing organisations a more humane process: Extreme People Care™

An informal survey of an outsourcing deal revealed:

80% of people transitioning to a supplier believed they were not fully productive in 12 months
40% believed they were not fully productive after 2 years
75% of respondents felt their skills are not being fully utilized 2 years into the deal

What is the lowest risk, most cost effective way to improve people care during the outsourcing process?
How many times have you heard “Our people are our greatest asset.”? How many organisations do you know where the people feel they are being treated as the “greatest asset”?
Organisational culture directly impacts our bottom line through things like staff turnover and how staff treat customers - LODESTAR Coaching offers tools and techniques to intentionally transform organisation culture easily and quickly.

LODESTAR POLARIS™ METHODOLOGY Culture Component
PHASE	OUTCOME*
Where are you now? Identifying your current Organisation Culture and measuring your starting point.	CURRENT SITUATION: O-CHi: Organisation's Culture Health Indicator Clearly identifying: What your organisation says its culture is What your organisation's actual culture is What culture your customers and staff experience The Organisation Culture Heath Indicator has many facets, including: CC - CHi: Culture Climate CF -CHi: Customer Focus EC - CHi: Espoused Culture IF - CHi: Innovation Friencly SE - CHi: Staff Engagement LE - CHi: Leadership Engagement GYM - CHi: Generation Y Magnetism GAC - CHi: Greatest Asset Care PO - CHi: Physical CO - CHi: Cognitive EMO - CHi: Emotional / Motivational SO - CHi: Spiritual The outcome of the Preparation Phase provides clear values your organisation lives by.
	Evaluation of the Cultural Match The Culture Component of the the evaluaiton process identifies the differences between the organisational cultures of the outsourcing organisation and the supplier organisation(s). The decisions in this phase are made around as paramount and which they are prepared to update as part of your business decisions PS - CHi: Preferred Supplier(s) Culture O - CHi: Your Organisation Culture The outcome of the Evaluation Phase provides values your organisation considers of paramount importance, and those that are going to be updated in line with the business criteria driving the outsourcing initiative.
	Cultural requirements are included in the negotiation phase.
	The GAC - CHi (Greatest Asset Care) component of the O-CHi is used to coach individuals through the Transition Phase. Tools and techniques are provided to support individuals and avoid the corporate carnage brought about by inhumane approaches.
Sustaining healthy culture and building on your ongoing success Ongoing culture transformation and measurement monitoring and updating your approach to keep your optimal organisation culture.	HARVESTING THE REWARDS OF YOUR HEALTHIER CULTURE Clear criteria of how you will know when you are successful and a simple plan in the form of a 'To Do' checklist detailing who will do what by when. Lower costs through decreased staff turnover Increased productivity addressing 80% of staff not believing they are fully productive in the first year of being transtioned Improved morale through increased feeling of belonging, proving to staff their suggestions are sought out and their contributions are valued Increased customer delight through improved pride in the organisation Preferred place to work attracting the best of the best staff Innovation through individual empowerment

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