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International Culture
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Generating an Educational Organisation Culture
to Attract and Engage Overseas Students

 
     
 

BONUS MATERIAL:

  1. Checklist to ensure your Website is friendly to overseas students
  2. Guidelines for delighting international families and students
  3. Proficiencies for teaching international children
 
 
 
 

Culture:
The way I do things

What is Culture in an Educational Organisation?
Culture in an Educational Organisational is a set of learned beliefs, values, attitudes and behaviours which regulate the day to day life of individuals in the organisation.
Or, "the way we do things here".
More specifically, it is about how each and every individual in the organisation does things ie "The way I do things".
Culture is about the individual.
An extremely healthy educational organisational culture is one where outstanding service is provided by individuals who are passionate about a job they do with excellence.

 
 
 
Why is an Educational Organisation's culture so important?
YOUR organisation culture is the main differentiator which determines whether:
  • overseas students and their families
    • can find you
    • integrate quickly into your society
    • consider international moves to be an excellent idea
    • recommend your organisation
  • people from many different countries love to work in your organisation and constantly go the extra mile
  • families from all over the world are delighted to come to your events
  • other educational institutions seek out your students
  • commercial and industrial businesses seek out your student
 
 
 
   
 

How do we know if we need help?
The biggest challenge with dealing with overseas students is "we don't know what we don't know". We are immersed in our own culture and assume that because we know how everything works that everyone coming in will know too.
LODESTAR provides a free, straight forward survey offered for staff, parents and students to assess how healthy your organisation culture is when dealing with international students.
This offers measurements which can then be mapped onto an organisation culture profile to show if or where your organisation culture needs to be transformed.

 
 
 
   
 

The LODESTAR Coaching Educational Organisation Culture Solution
LODESTAR is focused on improving culture for the individual and the organisation. We are passionate about reducing the emotional carnage caused when children transition across cultures.

 

METHODOLOGY
LODESTAR POLARIS™

OUTCOME*

ASSESSMENT PHASE

Where are you now?

Identifying your current Educational Organisation Culture and measuring your starting point.

CURRENT SITUATION:

EO-CHi:
Educational Organisation's Culture Health Indicator

Clearly identifying:

  • What your organisation says its culture is. (What you say you do for overseas students)
  • What your organisation's actual culture is. (What students and their families experience)

The Educational Organisation Culture Heath Indicator has many facets, including:

  • CC - CHi: Culture Climate
  • OSF-CHi: Overseas Student Friendly
  • E-CHi: Engagement of Overseas Students
  • SE - CHi: Staff Engagement
  • LE - CHi: Leadership Engagement
  • PPL - CHi: Perferred Place to Learn

PLANNING PHASE

Where do you want to go to and why?

Setting up the tasks to achieve your ultimate organisation culture to attract and engage overseas students.

ORGANISATION CULTURE PLAN

Clear criteria of how you will know when you are successful and a simple plan in the form of a 'To Do' checklist detailing who will do what by when.

TRANSFORMATION PHASE

Sustaining healthy culture and building
on your ongoing success

Ongoing culture transformation and measurement monitoring and updating your approach to keep your optimal organisation culture.

HARVESTING THE REWARDS OF YOUR HEALTHIER CULTURE

Clear criteria of how you will know when you are successful and a simple plan in the form of a 'To Do' checklist detailing who will do what by when.

  • Avoidance of emotional carnage caused by an education organisation culture clashing with overseas students beliefs and values
  • Reduced bullying through raised awareness of personal empowerment
  • Increased self esteem for the staff and the students
  • Increased feeling of belonging, proving to individuals their suggestions are sought out and their contributions are valued
  • Increased student and parent delight through improved pride in the organisation
  • Preferred place to learn attracting more students
  • Local and international students benefit from your improved organisation culture.
  • All staff and parents benefit from your improved organisation culture
  * LODESTAR Smart Process: One survey, many indicators  
   
 
 
 
BONUS MATERIAL
 
 

What do the parents of international students want from staff?
This wisdom has been harvested from international transferee parents, who, with 20 20 hindsight, wished they had known how to communicate these things with all staff in Educational Organisations before they started.

Wishlist for Greater International Cultural Sensitivities

Do: recognize that when the behaviour of an international child, or their family offends you, there can be a nation of millions of people who do the same thing. This is not a personality flaw, This can merely be an automatic ‘way of doing things’ that has worked for the person, their society and their ancestors, probably for a few thousand years.
Do: seek out the parent’s input when there is unacceptable behavior. For example, extreme demonstrations of affection, which is quite normal amongst Hispanic children, have been interpreted as bullying in younger children and sexual harassment in older children.
Do: be kind to the family. Through moving counties, they are in extreme upheaval, the least of which is the physical. The stress level is greater than experiencing the death of a partner or a parent in most cases.


Don’t: Ignore unacceptable behaviour and hope it will go away – it won’t! For the international child to have the best chance of success, he or she needs to learn there are other ways of doing things than the ones they have been immersed in so far.
Don’t: expect the child or the parents to “know better” – the “better” they know doesn’t coincide with yours! Until someone explains to them, they still won’t know!
Don’t: Judge their way as wrong – it is merely different

Source: Mothers of International Children: in the interest of minimizing the emotional carnage experienced by the mum and the children in international moves.

 
 
 
 

Still to come:

  1. Checklist to ensure your Website is friendly to overseas students
  2. Proficiencies for parenting international children
  3. Guidelines for savvy parents enrolling international children at an Educational Organisation
 
   
 
 
 
  culture@lodestar-coaching.com